Frequently Asked Questions
GETTING STARTED WITH SYMPLTC
How do I start working with SymplTC?
Schedule a consultation to discuss your brokerage, workflow, and service needs. A signed Service Agreement is required before services begin.
How do I submit a contract or service request?
Use the appropriate submission form on the SymplTC website and provide all requested documents and contact information.
What happens after I submit a contract?
SymplTC reviews the documents, sets up the transaction, connects the transaction team, and begins monitoring deadlines and compliance requirements
WORKING WITH SYMPLTC
Why should I use a Transaction Coordinator?
Transaction coordination can require 15–20 hours per file. SymplTC manages the administrative details so you can focus on your clients and growing your business.
What responsibilities remain with the agent?
Agents remain responsible for:
- Writing and reviewing contracts
- Advising and communicating with clients
- Reviewing inspections, title documents, and reports
- Attending necessary inspections and appointments
- Negotiating repairs and contract changes
- Providing brokerage-specific requirements
- Providing exact wording for amendments and addenda
- Responding promptly throughout the transaction
Will SymplTC communicate directly with my client?
Yes, when included in the selected service. The agent remains responsible for advice, negotiations, and all licensed activities.
What happens if information or documents are missing?
SymplTC will identify and request missing items and may ask the agent to assist with follow-up when a timely response is not received. Missing information or delayed responses may affect the transaction timeline.
Does SymplTC provide contract or software training?
No. Contract and software training should be obtained through your broker, mentor, or training department.
INVOICING AND PAYMENT
When will I receive my invoice?
Contract-to-close services are invoiced at closing. Other services are invoiced as stated in the Service Agreement or on the invoice.
When is payment due?
Payment is due upon receipt or by the due date shown on the invoice.
What payment methods are accepted?
Zelle is preferred. Card payments are available through the invoice and may include a processing fee. Payment instructions are provided on each invoice.
Are Venmo or Cash App accepted?
No. Payments must be made using the approved payment methods provided on your invoice.
Do I still have to pay if the transaction is cancelled?
Contract-to-close fees are generally not charged for the first two terminated transactions involving the same client. Beginning with the third termination, a $200 administrative fee will be charged for work already performed. If SymplTC agrees to continue coordinating the client’s next transaction through closing, the $200 will be credited toward the final contract-to-close fee.
Are add-on services included in the contract-to-close fee?
No. Approved add-on services are itemized separately and are generally due upfront.
Are service fees refundable?
No. Service fees reflect the time and work invested and are non-refundable.
Can prices change?
Yes. Pricing may vary based on the scope of work and is subject to change.
Where can I review the complete terms and conditions?
Complete service, payment, cancellation, and late-payment terms are provided in the SymplTC Service Agreement and on your invoice.